Privacy policy and Terms of Service

Welcome to Stoneburner Ceramics! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, purchase our ceramics, or interact with us. By using our site, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you place an order, sign up for our newsletter, or contact us, we may collect your name, email address, phone number, shipping address, and payment details.

  • Non-Personal Information: We may collect data such as your IP address, browser type, device information, and browsing behavior (e.g., pages visited, time spent on the site) through cookies and similar technologies.

  • User-Provided Content: If you submit reviews, comments, or photos of our ceramics, we may collect and display that content with your consent.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including shipping and payment processing.

  • Communicate with you about your purchases, updates, or promotions (if you opt in).

  • Improve our website, products, and customer experience.

  • Analyze site usage and trends to enhance our offerings.

  • Comply with legal obligations or protect our rights.

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

  • Service Providers: Third-party companies (e.g., payment processors, shipping services) that help us operate our business, bound by confidentiality agreements.

  • Legal Requirements: Authorities if required by law or to protect our rights, safety, or property.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience, track site performance, and deliver relevant content. You can manage cookie preferences through your browser settings, though disabling them may affect site functionality.

5. Your Choices

  • Opt-Out: You can unsubscribe from marketing emails by clicking the “unsubscribe” link in any email or contacting us at evastoneburner@gmail.com.

  • Access and Update: You may request access to or correction of your personal data by reaching out to us.

  • Delete: You can request deletion of your data, subject to legal retention requirements.

6. Data Security

We implement reasonable measures (e.g., encryption, secure servers) to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to external sites (e.g., social media, payment gateways). We are not responsible for their privacy practices—please review their policies separately.

8. Children’s Privacy

Our website is not intended for individuals under 13. We do not knowingly collect data from children. If you believe we have, please contact us immediately.

9. International Users

If you’re outside the United States, your data may be transferred to and processed in the U.S., where our servers are located. By using our site, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted here with the “Last Updated” date. Continued use of the site after changes constitutes acceptance of the revised policy.

Terms of Service for Stoneburner Ceramics

Last Updated: March 25, 2025

These Terms of Service (“Terms”) govern your use of our website https://stoneburnerceramics.com/ (the “Site”), as well as any purchases, interactions, or services provided by Stoneburner Ceramics (“we,” “us,” or “our”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Use of the Site

  • Eligibility: You must be at least 13 years old to use the Site. By using it, you represent that you meet this age requirement.

  • License: We grant you a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes, subject to these Terms.

  • Prohibited Conduct: You agree not to:

    • Use the Site for illegal purposes or in violation of any laws.

    • Copy, modify, distribute, or reproduce any content without permission.

    • Attempt to interfere with the Site’s functionality (e.g., hacking, introducing viruses).

    • Misrepresent your identity or provide false information.

2. Products and Purchases

  • Orders: All orders are subject to availability and acceptance by us. We reserve the right to refuse or cancel any order for reasons such as product unavailability, pricing errors, or suspected fraud.

  • Pricing: Prices are listed in USD and exclude taxes or shipping fees unless stated otherwise. We may update prices at any time without notice.

  • Payment: You agree to provide accurate payment information and authorize us to charge the listed amount via your chosen payment method.

  • Shipping: Delivery times are estimates, not guarantees. We are not liable for delays caused by shipping carriers or unforeseen circumstances. Shipping is payed by the buyer, and Stoneburner Ceramics is not responsible for breaks due to mishandling by shipping carriers.

  • Returns:  No returns or refunds on handmade items, except in extremely rare cases involving faulty or incorrect order fulfillment. If return is permitted for any other reason, customer is responsible for return shipping fees. Refunds will only be issued once item is returned in perfect condition. Customizations, one-of-a-kinds, and sale items are non-refundable. No exchanges. If your order is lost or breaks in the mail, you are responsible for contacting Eva Stoneburner at evastoneburner@gmail.com with photos documenting the damage, and they must adhere to these standards (below) or no refund can be given. Your order is always insured with USPS, so it is up to the buyer to document damage correctly.

    • “Photos that clearly show the extent of damage will help with your case. For damaged claims, you’ll also need to provide an estimate of the repair costs from a reputable dealer.

      • Save the original packaging and everything in the package until your claim is settled.

      • Do not throw out damaged items, even after you photograph them.

      • Do not reship items that were not damaged. Save them with the damaged items.

      • You may be asked to take the entire package to your local Post Office™ facility for inspection.” http://usps.com/help/claims.htm

3. Intellectual Property

  • Ownership: All content on the Site (e.g., images, designs, text, logos) is owned by us or our licensors and protected by copyright, trademark, and other laws.

  • User Content: If you submit reviews, photos, or comments, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and reproduce that content in connection with our business (e.g., marketing, product promotion).

4. Disclaimers

  • As-Is Basis: The Site and our products are provided “as is” without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose.

  • Product Variations: Ceramics are handmade, so slight variations in color, size, or design may occur and are not defects, unless labeled as “seconds”.

  • Accuracy: We strive to ensure information on the Site is accurate but do not guarantee it. Product descriptions and images are for illustrative purposes.

5. Limitation of Liability

To the fullest extent permitted by law, Stoneburner Ceramics and its affiliates, officers, or employees will not be liable for:

  • Indirect, incidental, or consequential damages (e.g., lost profits, emotional distress) arising from your use of the Site or products.

  • Damages exceeding the amount you paid us in the past 12 months. This applies even if we were advised of the possibility of such damages.

6. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, or damages (including legal fees) arising from your breach of these Terms, misuse of the Site, or violation of third-party rights.

7. Termination

We may suspend or terminate your access to the Site at our discretion, with or without notice, for any reason, including violation of these Terms. Upon termination, your right to use the Site ends immediately.

8. Governing Law and Disputes

  • Law: These Terms are governed by the laws of Arizona USA, without regard to conflict of law principles.

  • Dispute Resolution: Any disputes arising from these Terms or your use of the Site will be resolved through American Arbitration Association.

9. Changes to These Terms

We may update these Terms at any time. The latest version will be posted on this page with the “Last Updated” date. Your continued use of the Site after changes constitutes acceptance of the revised Terms.

10. Miscellaneous

  • Entire Agreement: These Terms, along with our Privacy Policy and any other linked policies, constitute the full agreement between you and us.

  • Severability: If any part of these Terms is found unenforceable, the remaining provisions remain in effect.

  • No Waiver: Our failure to enforce any right does not waive it.

11. Contact Us

If you have questions, concerns, or requests regarding your privacy, please contact us at:

  • Email: evastoneburner@gmail.com

Thank you for trusting Stoneburner Ceramics with your information. Happy shopping!