FAQ’s

  • Can I put this is the microwave or dishwasher?

    Yes! All dishwear, unless expressed so in the description, is not only food safe, but also microwave and dishwasher safe! Direct heat should be avoided, so please do not use in them your oven or on your stovetop. Any pieces with gold luster should not be put in a dishwasher or microwave.

    All work is fired to cone 6 (2200 degrees Fahrenheit!) or cone 10 with lead free glazes.

  • Do you take custom orders? 

    Occasionally I do take customs. You must understand that due to the nature of pottery, there will be a margin of error and exact measurements are impossible for me to do.

    Send me an email at evastoneburner@gmail.com to discuss your idea. Please note: custom orders take time, and cannot be rushed. Typical custom orders take between 6-8 weeks.

  • Help, my order arrived damaged! 

    Please take 6 pictures of the box and the broken item, a send me photos within three days of the packae arriving damaged. As just one person in a small, handmade business, I can only replace or refund the piece if you are able to follow USPS damage protocol. Please reach out if you

  • Do you have a return policy? 

    I do not typically accept returns. Due to the nature of handmade ceramics each item is unique with individual differences in color and size. Slight variations from the online image are to be expected. If you are unhappy with your order please contact me within 3 days of it's arrival to discuss the issue.

  • Can I order wholesale?

     I take wholesale accounts on a case-by case basis - contact me and let’s chat!

  • How do you ship and how quickly will I receive my order? 

    I ship using USPS Priority. Unless otherwise noted, all items are Ready to Ship and mailed within 4 business days of purchase.

    Priority mail includes tracking and $50 insurance, packages typically arrive within 3 days of shipping.  I cannot be held responsible for items lost in the mail, so please be sure your address is correct when ordering. If you would like to have your item sent rush or with any other special handling please send me an email at evastoneburner@gmail.com prior to placing your order. 

    At this time my website is set for US shipping only, please contact me for international shipping rates.